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What are collective purchases

Collective purchases, also known as group purchases or group buying, they represent a business model in e-commerce where a group of consumers comes together to obtain significant discounts on products or services. This concept is based on the principle of collective purchasing power, where suppliers offer reduced prices in exchange for a guaranteed volume of sales

History
The concept of collective purchasing is not new, having its roots in traditional business practices such as buying cooperatives. However, the online version of this model gained popularity in the late 2000s, with the launch of sites like Groupon in 2008. The idea quickly spread, leading to the emergence of numerous similar sites around the world

How collective purchases work

  1. Offer: A supplier proposes a significant discount on a product or service, generally 50% or more
  2. Activation: The offer is activated only when a minimum number of buyers commit to purchasing the product or service
  3. Deadline: Offers usually have a limited time frame, creating a sense of urgency among potential buyers
  4. Disclosure: Group buying sites promote offers through emails, social media and other marketing channels
  5. Purchase: If the minimum number of buyers is reached within the deadline, the offer is activated and the coupons are issued to the buyers

Advantages
Collective purchases offer benefits for both consumers and companies

For consumers

  1. Significant discounts: Consumers can obtain products and services at greatly reduced prices
  2. Discovery: Exposure to new businesses and experiences they may not have discovered otherwise
  3. Convenience: Easy access to a variety of offers on a single platform

For companies

  1. Advertising: Exposure to a large number of potential customers at a relatively low cost
  2. Increase in sales: Potential for a large volume of sales in a short period
  3. New customers: Opportunity to attract new customers who can become regulars

Challenges and criticisms
Despite its initial popularity, the collective purchasing model faced several challenges

  1. Market saturation: Rapid growth has led to saturation in many markets, making it difficult for companies to stand out
  2. Service quality: Some companies, overwhelmed with the volume of clients from the offers, they could not maintain the quality of the service
  3. Reduced profit margins: Large discounts can lead to very low or even negative profit margins for participating companies
  4. Customer loyalty: Many consumers were attracted only by discounts and did not become regular customers
  5. Consumer fatigue: Over time, many consumers felt overwhelmed by the volume of offers in their emails

Evolution and current trends
The collective purchasing model has evolved significantly since its peak in the early 2010s

  1. Focus on niches: Many collective buying platforms now focus on specific sectors, like travel or gastronomy
  2. Integration with other models: Some companies have integrated elements of collective purchasing into their existing business models, like marketplaces and cashback sites
  3. Personalization: Use of data and artificial intelligence to provide more relevant offers to consumers
  4. Corporate group buying: Some companies are using the model to obtain discounts on bulk purchases for their employees
  5. Flash sales: Short-term offers with significant discounts, inspired by the model of collective purchasing

Legal and ethical considerations
Collective purchases have also raised legal and ethical issues, including

  1. Misleading advertising: Concerns about the truthfulness of the advertised discounts
  2. Consumer protection: Issues regarding refunds and guarantees for products and services purchased through collective buying
  3. Pressure on small businesses: Criticism that the model may excessively pressure small businesses to offer unsustainable discounts

Conclusion
Collective buying represented a significant innovation in e-commerce, offering a new way to connect consumers and businesses. Although the model has faced challenges and evolved over time, the fundamental principles of collective purchasing power and volume discounts remain relevant in the current e-commerce landscape. As e-commerce continues to evolve, it is likely that we will see new iterations and adaptations of the concept of collective purchasing, always seeking to provide value for both consumers and businesses

What is an Online Marketplace

An online marketplace is a digital platform that connects buyers and sellers, allowing them to conduct business transactions over the internet. These platforms act as intermediaries, providing an infrastructure for individual sellers or companies to offer their products or services to a large number of potential customers. Some popular examples of online marketplaces include Amazon, eBay, Mercado Livre and Airbnb

History

Online marketplaces emerged in the late 1990s, with the advent of e-commerce. One of the first and most successful examples was eBay, founded in 1995, that started as an online auction site for consumers to sell items to each other. As the internet became more accessible and trust in e-commerce grew, more marketplaces have emerged, covering a wide range of sectors and business models

Types of online marketplaces

There are several types of online marketplaces, each with its own characteristics and target audiences

1. Horizontal marketplaces: They offer a wide variety of products from different categories, like Amazon and Mercado Livre

2. Vertical marketplaces: Focus on a specific niche or sector, like Etsy for handmade and vintage products, or Zalando for fashion

3. Service marketplaces: Connect service providers to clients, like Fiverr for freelancers or Uber for transportation services

4. P2P marketplaces: Allow consumers to sell products or services directly to each other, like eBay or Airbnb

Advantages

Online marketplaces offer various advantages for sellers and buyers

1. Expanded reach: Sellers can access a much larger audience than would be possible with a physical store

2. Convenience: Buyers can easily find and purchase products or services, anytime and anywhere

3. Variety: Marketplaces usually offer a wide selection of products or services, allowing buyers to find exactly what they are looking for

4. Trust: Established platforms provide reputation systems and consumer protection, increasing trust in transactions

5. Reduced costs: Sellers can save on operational costs, such as renting physical space and employees

Challenges

Despite its advantages, online marketplaces also present some challenges

1. Competition: With many sellers offering similar products, it can be difficult to stand out and attract customers

2. Fees: Platforms usually charge fees on sales, what can reduce the profit margins of sellers

3. Platform dependency: Sellers can become overly dependent on the marketplace, limiting your ability to build your own brand

4. Quality issues: Ensuring the quality and authenticity of products can be a challenge, especially in marketplaces with many sellers

Future of online marketplaces

As e-commerce continues to grow, online marketplaces are expected to become even more prevalent and sophisticated. Some trends that are expected to shape the future of marketplaces include

1. Personalization: The use of data and artificial intelligence to provide more personalized shopping experiences

2. Omnichannel integration: The combination of online and offline experiences to create a perfect shopping journey

3. Specialized marketplaces: The emergence of more marketplaces focused on specific niches or communities

4. Globalization: The expansion of marketplaces into new international markets, connecting sellers and buyers worldwide

Conclusion

Online marketplaces have revolutionized the way we buy and sell products and services, offering convenience, unprecedented variety and accessibility. As technology advances and consumer habits evolve, marketplaces should continue to play a central role in e-commerce and the global economy. Although there are challenges to be faced, the future of online marketplaces looks promising, with new innovations and opportunities always emerging

What is e-commerce

E-commerce, also known as e-commerce, it is the practice of conducting commercial transactions over the internet. This includes the buying and selling of products, online services and information. E-commerce has revolutionized the way companies conduct their business and how consumers acquire goods and services

History

E-commerce began to gain popularity in the 1990s, with the advent of the World Wide Web. At the beginning, online transactions were mainly limited to the sale of books, CDs and software. Over time, as technology advanced and consumer confidence in e-commerce grew, more companies started to offer a wide range of products and services online

Types of e-commerce

There are several types of e-commerce, including

1. Business-to-Consumer (B2C): Involves the sale of products or services directly to end consumers

2. Business-to-Business (B2B): It occurs when one company sells products or services to another company

3. Consumer-to-Consumer (C2C): Allows consumers to sell products or services directly to each other, usually through online platforms like eBay or OLX

4. Consumer-to-Business (C2B): Involves consumers who offer products or services to businesses, as freelancers offering their services through platforms like Fiverr or 99Freelas

Advantages

E-commerce offers several advantages for businesses and consumers, such as

1. Convenience: Consumers can purchase products or services at any time and from anywhere, since they have access to the internet

2. Wide variety: Online stores usually offer a much broader selection of products than physical stores

3. Price comparison: Consumers can easily compare prices from different suppliers to find the best deals

4. Reduced costs: Companies can save on operational costs, such as renting physical space and employees, when selling online

5. Global reach: E-commerce allows companies to reach a much wider audience than would be possible with a physical store

Challenges

Despite its many advantages, e-commerce also presents some challenges, including

1. Security: The protection of consumers' financial and personal data is a constant concern in e-commerce

2. Logistics: Ensure that products are delivered quickly, efficient and reliable can be a challenge, especially for smaller companies

3. Fierce competition: With so many companies selling online, it can be difficult to stand out and attract customers

4. Trust issues: Some consumers still hesitate to shop online due to concerns about fraud and the inability to see and touch products before buying them

Future of e-commerce

As technology continues to advance and more people around the world gain access to the internet, e-commerce is expected to continue to grow and evolve. Some trends that are expected to shape the future of e-commerce include

1. Mobile shopping: More and more consumers are using their smartphones and tablets to shop online

2. Personalization: Companies are using data and artificial intelligence to provide consumers with more personalized shopping experiences

3. Augmented reality: Some companies are experimenting with augmented reality to allow consumers to virtually "try on" products before purchasing

4. Digital payments: As digital payment options, such as electronic wallets and cryptocurrencies, become more popular, they should become even more integrated into e-commerce

Conclusion

E-commerce has fundamentally changed the way we do business and continues to evolve rapidly. As more companies and consumers adopt e-commerce, it is becoming an increasingly essential part of the global economy. Although there are still challenges to be overcome, the future of e-commerce looks bright, with new technologies and trends always emerging to enhance the online shopping experience

Research reveals high adoption of technologies in Brazilian retail and growth of e-commerce apps

Дослідження проведене Інститутом Локомотива і PwC виявило що 88% бразильців вже використовували якусь технологію або тенденцію застосовану до роздрібно. Дослідження підкреслює що покупка в marketplaces є найбільш прийнятою тенденцією, з 66% приєднанням, слідом за зняттям у фізичних магазинах після покупки онлайн (58%) та автоматизованим обслуговуванням онлайн (46%)

Опитування також показало, що дев'ять з десяти споживачів пріоритетють бренди, які пропонують приємні покупні досвіди, практичність у доставці та дії, спрямовані на стійкість. Renato Meirelles, президент Інституту Локомотива, підкреслює що бразильці все ще купують багато в магазинах фізичних, хоча віддають перевагу купувати певні продукти по інтернету

Хоча фізичні магазини продовжують бути найчастішим досвідом, деякі продукти вже демонструють домінування покупки онлайн, варіюючи за категорією. Електронні та курси різноманітні мають більшу приєднання до e-commerce, поки супермаркети, будівельні матеріали та продукти гігієни та краси все більше купуються в фізичних магазинах

Parallely, ринок додатків електронної комерції є на підйомі. Згідно щорічного звіту Mobile App Trends від Adjust, було збільшення на 43% у установках і 14% у сеансах додатків віртуальної торгівлі до 2023. Бруно Бульсо, COO від Kobe Apps, стверджує що цей зростання відображає зростаючу перевагу споживачів за досвідом покупки мобіль

Латинська Америка виділилася реєструючи збільшення в середньому час витрачено на сеанс в apps електронної комерції, протиставляючи глобальній тенденції. Furthermore, лідерство Shein у рейтингу найбільш завантажених додатків у світі свідчить про необхідність брендів розширювати свої цифрові канали для додатків

Brazil, ранжирована як четверта країна у світі з найбільшими завантаженнями додатків у 2023 році, демонструє зростаючу важливість мобільних пристроїв у житті бразильських споживачів. Експерти наголошують що подорож omnichannel, інтегруючи магазини фізичні та додатки, є визначальним фактором для завершення покупки та лояльності споживача

Essential points for having a competitive e-commerce

Е-коммерція продовжує рости. Цифри Бразильської Асоціації Електронної Комерції (ABComm) вказують на розрахунку R$ 73,5 мільярдів у першій половині 2022. Це стосується зростання на 5% у порівнянні з тим же періодом 2021. 

Цей зростання допоміг через рахунок віртуальних магазинів уможливити продаж продуктів для всіх регіонів Бразилії, for example. Крім надання відмінних подарунків для різних стилів і відзнак. Meanwhile, один важливий момент для повно функціонування магазину є залучена команда

Для того щоб e-commerce експлуатувати потенціал, треба запустити руки від стратегій у всіх секторах – production, stock, logistics, SAC, післяпродажний – щоб запропонувати повний досвід клієнтам. In that case, є три фундаментальні стовпи для електронної комерції процвітати: стратегічне планування, продукти якісної та ефективний САК

Планування полягає в відборі продуктів, які компанія буде продавати, брати хороші фотографії та виробляти тексти та контент творчо, які приваблюють споживача. Також ключово знати партнерів, перевірити термін придатності скорочуваних продуктів, оцінювати форму логістики, дотримання термінів і всі подробиці, які можуть можливо перешкодити досвіду клієнта

Продукти якості є базовою передумовою в будь магазині, або он-лайн, є фізи. Коли купується для власного використання або щоб подарувати, існує вся обережність пошуку версій, sizes, colors, крім інвестиції фінансової та емоційної. In this way, клієнт може взяти до уваги магазин, де зробив покупку і, у наступній нагоді, повернути до місця

СAC диференційований, in turn, може сприяти поверненню клієнтів до e-commerce. Це необхідний інструмент для збиранняfeedbackяк позитивні так і негативні, споживачів, і так, вдосконалити досвід

Звичка купувати по інтернету є реальністю в країні, бо це йдеться про практичний спосіб, efficient, комода, і часто часто, fast, відповідно до процесу логістики. Стало це шляхом, який повинен слідувати в паралелі з фізичним середовищем, тому тому необхідно бути обережним щоб відповісти в найкращому вигляді очікуванням споживачів

Expansion beyond e-commerce: how to differentiate strategies for retailers

With a lot of determination and planning, it is possible to increase profit even in times of crisis. Despite the political and economic scenario in Brazil, allied to the post-pandemic, the Brazilian entrepreneur shows resilience. According to the Companies Map Bulletin, in 2022, the country set a record for opening companies, with microenterprises and individual microentrepreneurs. In the first four months of the year, 1,3 million new companies were born

For those who work in e-commerce, sales showed a decline this year, after theboomdo online during social isolation and closure of physical locations. Research by the Brazilian Association of Electronic Commerce (ABComm) indicates that there was a 5% growth in the first half of 2022, when more than 6% was expected for online sales

In this scenario, those who operate in the segment need to invest in strategies that aim for expansion beyond online sales. In search of a broader audience, that aims to address the demands on various platforms. It is important to broaden the possibilities, combining e-commerce with the option of physical stores, kiosks in shopping malls andmarketplaces.

The units that sell in person provide the opportunity to evaluate the product, check the material and have contact with the item before making the investment. The stimulation of various senses, like touch, smell, hearing, sight and even taste can make a difference in the shopping experience. Personal contact is more welcoming and enhances the reliability of a business. Talking to the seller is a factor that impacts a customer's buying journey, therefore physical stores have this advantage

When the store is on the street, it is possible to offer a more personalized experience, with a focus on the product and the customer. But kiosks in shopping malls and commercial centers also offer the same benefits and score points for their practicality, since the consumer can resolve other pending issues in the same environment

Themarketplace, in turn, it is a business model that revolutionized online retail, connecting different retailers to customers. According to a survey by Ebit Nielsen, these collaborative environments already account for 78% of participation in e-commerce in Brazil. Furthermore, this sales model is one of the consumers' favorites

According to the research by the French company Mirakl, 86% of Brazilians identify themarketplacesas the most satisfying way to shop online. Another opportunity for the entrepreneur to gain strength and go beyond traditional e-commerce – uniting the most diverse possibilities to your business

Tramontina launches B2B e-commerce to expand reach and facilitate business purchases

A Tramontina, renowned Brazilian company of utensils and tools, announced the launch of its e-commerce platform exclusive for B2B (business-to-business) sales and for use and consumption. This initiative marks an important digital expansion of the brand, complementing the traditional service by representatives and offering a new way of interacting with business clients

The new online channel, available in companies.Tramontina.with.br, allows customers to access the company's vast portfolio, which includes more than 22 thousand items. The product range includes everything from household goods and tools to furniture, catering to the hospitality and food service sectors, including restaurants, bears, cafes and hotels, beyond retail, wholesalers and resellers

Among the main benefits of the platform are

  1. Agile and personalized shopping
  2. Complete order management, including those made online and by representatives
  3. Specialized support tailored to the specific needs of each client
  4. Free shipping for orders that meet the minimum purchase amount

This initiative from Tramontina represents a significant step in the digitalization of its sales processes, aiming for a closer relationship with the brand and facilitating the business management of its corporate clients. The company expects that this new B2B sales channel will enhance its market reach and provide a more efficient and convenient shopping experience for its corporate clients

Anatel releases list of e-commerce sites with ads for illegal cell phones; Amazon and Mercado Livre lead the ranking

The National Telecommunications Agency (Anatel) revealed last Friday (21) the results of an inspection carried out on e-commerce websites, focusing on mobile phone ads without official certification or that entered the country illegally. The action is part of a new precautionary measure published by the agency to combat piracy

According to the report, Amazon and Mercado Livre presented the worst statistics. On Amazon, 51,52% of mobile phone ads were for non-certified products, while on Mercado Livre this number reached 42,86%. Both companies were classified as "non-compliant" and must remove the irregular ads, under penalty of fine and possible removal of the sites from the air

Other companies, like Americanas Stores (22,86%) and Grupo Casas Bahia (7,79%), were considered "partially compliant" and will also need to make adjustments. On the other hand, Magazine Luiza did not present records of illegal advertisements, being classified as "compliant". Shopee and Carrefour, although without disclosed percentages, were listed as "compliant" for having already made commitments to Anatel

The president of Anatel, Carlos Baigorri, highlighted that negotiations with e-commerce companies have been ongoing for about four years. He specifically criticized Amazon and Mercado Livre for not engaging in the collaborative process

The inspection took place between June 1 and June 7, using a scanning tool with 95% accuracy. Anatel reported that, after focusing on cell phones, the agency will investigate other products sold illegally without approval

The precautionary measure published today aims to give companies one more opportunity to comply with the regulations, starting with mobile phones. Anatel emphasized that other companies, in addition to the seven largest retailers mentioned, they are also subject to the same requirements

Magazine Luiza and AliExpress announce unprecedented partnership in e-commerce

Magazine Luiza and AliExpress have signed a historic agreement that will allow cross-selling of products on their respective e-commerce platforms. This partnership marks the first time that the Chinese marketplace will make its products available for sale by a foreign company, in an unprecedented cross-border strategy

The collaboration aims to diversify the catalog of both companies, leveraging the strengths of each one. While AliExpress is known for its variety of beauty items and tech accessories, Magazine Luiza has a strong presence in the market for appliances and electronics

З цієї ініціативи, the two platforms, that together total more than 700 million monthly visits and 60 million active customers, they expect to significantly increase their sales conversion rates. The companies assure that there will be no changes to tax policies for consumers and that the guidelines of the Remessa Conforme program will be maintained, including the exemption from fees for purchases under US$ 50

The announcement of the partnership was well received by the financial market, resulting in an appreciation of more than 10% in the shares of Magazine Luiza, that had been facing a decline of almost 50% in the year

This collaboration represents an important milestone in the Brazilian and international e-commerce landscape, promising to expand purchasing options for consumers and strengthen the position of both companies in the market

Deliveries and prices: how to retain customers in e-commerce

Philip Kotler, in your book "Marketing Management, it is stated that acquiring a new customer costs five to seven times more than retaining the current ones. After all, for the recurring customer it is not necessary to dedicate effort in marketing to present the brand and gain trust. This consumer already knows the company, the service and the products

In the online environment, this task is more strategic due to the lack of experienceface to face. Loyalizing customers in e-commerce requires specific actions to satisfy the consumer, narrow the relationship and make him buy more often

The observation may seem obvious, but it is only possible to retain buyers who were satisfied with the experience they had. If they are dissatisfied due to an error in the payment process or delayed delivery, for example, they may not come back and still speak ill of the brand

On the other hand, customer loyalty is also advantageous for the consumer. When discovering a reliable e-commerce, with quality products and fair prices, good service and timely deliveries, he does not wear out and starts to see that store as a reference. This generates trust and credibility that the company serves you in the best way

In this scenario, two elements are fundamental to ensure the loyalty process: deliveries and prices. It is interesting to know some essential strategies to strengthen these operations, especially in the virtual environment

1) Investment inlast mile 

The final phase of delivery to the consumer is one of the keys to ensuring a good experience. In a company with national reach, for example, it is essential to establish partnerships with local organizations, that can handle deliveries in a more personalized way. Furthermore, one tip is to promote exchanges and training with regional delivery people so that the order arrives in perfect condition and with the brand's identity. Finally, this strategy still lowers costs and reduces shipping to the consumer, bringing a solution to one of the main pain points of the online sales market today

2) Packaging

The moment of packing the product is important. Treat each delivery as unique, taking into account the packaging needs and peculiarities of each item is essential to ensure proper handling. Furthermore, customizing deliveries with personalized touches makes a difference, like handwritten cards, sprays of perfume and sending of gifts

3) Omnicanal

Relying on data tools and thorough and careful analysis is essential in a venture to bring this experience to the consumer. The benefits are numerous. Firstly, there is more assertive communication and smarter strategies when we implement theomnichannel, since the user has a unified experience online and offline. The service becomes even more personalized and accurate

4) Marketplace

The entry into a broader environment of offers allows for varied shopping options. In this way, it is possible to meet the most diverse needs of the public, bringing alternatives for all tastes and styles. Today, the tool has become essential for e-commerce. It is necessary to offer diverse options, with assertive solutions for the public's demands, as well as focusing on different offers with low price options

5) Inclusion

Finally, thinking about inclusive platforms enables democratic service and reaches an even larger audience. Offer purchases by phone or WhatsApp, as well as providing personalized service to people through the customer service center are very commonly used alternatives today

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