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    Delivery movements excite the market, says Abrasel

    A Abrasel views the resumption of 99Food in the Brazilian delivery market with optimism, released this week. The return of the platform represents a significant movement for the out-of-home food sector, that has sought to increase competition and reduce concentration in meal deliveries. 

    The movement occurs at a time when other companies are also showing interest in the sector, as is the case with the Chinese Meituan, leader in deliveries in China. The expectation is that this new scenario will push for a more balanced environment, with greater diversity of services and business models

    In recent years, delivery has consolidated itself as a strategic channel for bars and restaurants. According to research by Abrasel, 71% of establishments offer deliveries, with 78% of them using app services, like iFood

    In this context of broad market dominance by a company, the arrival or return of new agents can benefit both entrepreneurs and consumers, by expanding the available options, stimulate innovation and promote better trading conditions

    The market needs more diversity and fairer conditions. It is essential to remove barriers that hinder full competition, creating a healthy environment for business and beneficial for all of society, affirms Paulo Solmucci, executive president of Abrasel

    The entity reinforces its commitment to building a more competitive delivery ecosystem, transparent and sustainable, that stimulates entrepreneurship, innovation and continuous improvement of the services provided

    85% of SMEs seek credit to grow, not to pay debts, shows study of M3 Lending

    With a forecast to offer R$ 50 million in credit in 2025, M3 Lending conducted a survey of its database to identify what is driving companies to seek financing. A startup found that the vast majority of the reasons relate to the search for working capital

    Companies seek the fintech for obtaining resources to be applied in the purchase of new stock (20%), opening of new units (25%), expansion of current facilities (15%) and expansion of operations (40%). "Are, thus, companies seeking credit for growth,for working capital,and not to pay off debts, for example, highlights the CEO of M3, Gabriel Sousa César

    In this way, fintechs can offer better credit conditions – inclusive compared to conventional banks. For the same case, the amount made available can be more than 50% higher than what a traditional financial institution would offer, calculate the CEO. The M3 also has a special focus on small and medium-sized enterprises

    Due to the intense use of technology, the fintech applies a differentiated methodology for granting credit, what enables the most advantageous conditions. The entire process is digital, through an app. This allows for operations without bureaucracy, therefore with lower costs, what does lower interest rates and zero bank spread mean, highlights Caesar

    For borrowing companies, the first step is to send the information about the order, that are analyzed by an M3 credit committee. With the request and its conditions approved, a startup connects the company to investors interested in providing funding. Captured the contributions, the credit is granted

    On the other end, investors also have agility. Through the M3 app, they assess the available opportunities and make their choice. When the chosen company has its credit approved, investors are starting to be compensated, based on the installments paid by the company itself

    A digital simulator, through the M3 website or app, allows companies to understand their credit possibilities. Of investors, a large amount of resources is not required: with just R$ 250 it is possible to start investments

    Currently, there are already more than 2 thousand people connected to M3, both as borrowers and investors, inform the CEO. It is a more inclusive financing model, connecting, on one side, who needs working capital, of another, who intends to invest, contributing to the growth of companies.”

    M3 was founded in 2021, in Minas Gerais (Belo Horizonte). Until 2029, aims to reach the mark of R$ 600 million in transactions

    At Easter, Cacau Show transforms its own app into a sales engine after record achieved in 2024

    At Easter, the desire for chocolate warms up retail, and Cacau Show is turning this high demand into digital growth. Your own app has established itself as one of the main sales engines of the brand, going beyond a simple purchasing channel to become a relationship and loyalty ecosystem. In 2024, the app reached first place in the download rankings on the Google Play Store during the Black Friday holiday, proving its strength and relevance in the market

    Our app is more than a sales tool. He is an essential point of contact for our clients, where we can integrate the experience of Cacau Lovers and offer personalized communication and engagement journeys, explain Anderson Nakandakare, New Channels Senior Manager at Cacau Show

    З його запуску, the app represents +20% of Cacau Show's digital sales, with an even more significant growth during seasonal dates such as Easter. The brand, commanded by Alê Costa, enhances this performance with exclusive campaigns for Cacao Lovers and, integrated marketing strategies, in addition to connecting with the digital channel ecosystem, like site, WhatsApp and Cacau Show Delivery

    In this way, "we can be more present in our customers' daily lives by sharing special moments" adds the spokesperson for Cacau Show

    In the coming months, the brand promises news to strengthen theCocoa Lovers, brand loyalty program, even more relevant within the app, including new purchasing options and exclusive benefits. AKobe Apps platform, responsible for the creation and management of the application, solidifies the partnership with the brand reinforcing the rise of proprietary apps as a growing trend in retail: digitalization as a competitive advantage

    "At Easter", when the demand for chocolates reaches its peak, a proprietary app makes all the difference in activating a base of loyal consumers to Cacau Show's products, score Bruno Bulso, COO and co-founder of Kobe Apps
     

    While many retailers are still trying to balance physical and digital sales, Cacau Show has already positioned its app as a strategic pillar for omnichannel. With integration to the CRM and the loyalty program, the company obtains data to better understand consumer behavior and personalize experiences, using segmented push notifications for each stage of the journey. Furthermore, the success, for the channels to have fluidity and connection, is anchored in a robust logistics structure, capable of sustaining the significant increase in demand. In this scenario, aSelia Fullcommerce, strategic partner of the brand and Kobe Apps, plays an essential role, ensuring that each order arrives at its destination efficiently, agility and quality


    Easter is an important milestone for our clients and, for us, it is the opportunity to put into practice all the robustness of our ecosystem. We work to ensure that each sale represents a seamless experience, customized and scalable. This year, we are very confident in the expected results and committed to delivering a top-level operation, affirms Ângelo Vicente, CEO of Selia Fullcommerce

    With this ecosystem of strategic partnerships, Cacau Show can focus on what it does best: creating amazing chocolates and providing special moments for its consumers

    AI tool created by Compra Rápida increases website traffic by 52% and helps Inciclo recover 19,7% of abandoned carts

    AQuick Purchase, startup focused on e-commerce, developed a customized artificial intelligence solution for Inciclo — brand reference in sustainable intimate health products — and achieved significant results19,7% of abandoned carts were recovered, and52,3% of users who interacted with the assistant returned to the site.

    The protagonist of the strategy isLua, the AI seller created by Compra Rápida especially for Inciclo. Acting via WhatsApp, Lua offers empathetic and informative support, assisting consumers with questions about menstrual cups and other intimate products — items that, although expanding in the market, still face resistance due to ignorance or insecurity

    "Although the market for menstrual cups and discs is growing quite a lot", it is still a taboo for many women. There is a lot of curiosity, but also many doubts: does it really work? There will be a leak? How to use? How to sanitize? We worked with Inciclo to develop an AI that could answer all of this with sensitivity and knowledge of the subject, affirmsKonrad Doern, Head of Revenue at Compra Rápida.

    According to Doern, the creation of Lua was the result of a joint effort between the teams of the two companies. The assistant contacts customers who abandoned the cart, introduces itself and offers help in a proactive and personalized manner. The impact goes beyond conversion: AI strengthens the relationship with the brand and improves the experience of those making their first purchase

    In addition to the recovery rate of 19,7%, 46% of the recovered sales occurred without the need to apply discounts, what contributed to the preservation of the company's margins. The initiative also stood out for its high re-engagement power32% of users who abandoned their purchase interacted with the AI after the abandonment, and, among these, 52,3% returned to the site to continue the purchase

    It was really a success, with many rich conversations between Lua and the clients. In addition to the financial results, we managed to offer a much better and safer experience for those taking the first step with the brand, complete Doern

    Only 9% of influencers have the internet as their only source of income, points research

    The '2025 Brazil Content Creators Census' showed that the dream of living off the internet is still far from being a reality for most. Carried out by Wake Creators, the research revealed that only 9% of influencers have the profession 'creator' as their only source of income, highlighting that the monetization of digital content is still a challenge, no matter how much the influencer marketing market keeps growing

    The survey detailed how much of the monthly income of the interviewed influencers is made up of their work on the internet. 26% responded that they have no monthly income and only carried out occasional campaigns. Almost one fifth (19%) have never even completed paid work. For 15% of respondents, the internet is responsible for between 5% and 20% of income. Already for 11% of creators, work as an influencer makes up 5% of income and for others 11% the money from the web represents between 21% and 50% of earnings. Only 17% have at least half of their income guaranteed by the internet — being only 9% the number of those who live exclusively from social media

    International talent director at Viral Nation and specialist in the influencer marketing industry for over ten years, Fabio Gonçalves explains that the growth of the creators' sector does not mean that all of them are prepared or positioned to live exclusively from the internet: "Monetizing content requires strategy, constancy, professionalization and, mainly, structure. Many creators still do not have access to a team that helps them organize commercially, they themselves do not know how to turn engagement into revenue. Furthermore, the lack of commitment is a predominant factor in this equation, since in the end this person needs to prioritize their main source of income, that often it is not the internet

    He says that reality is very different from the view that outsiders have of the internet: "There is a romanticized view that having followers is enough to live off the internet, but the reality is much more complex. The content creator needs to understand their niche, know how to negotiate, to price, analyze contracts, issue invoices, build authority and deliver real results for brands — it's not just about making a nice post. Professionalization is what transforms the influencer into a profitable personal brand. And that takes time, planning and, many times, a support network that goes beyond creativity. Therefore, creators who rely on agents or structured agencies tend to get ahead, because they can align strategy, "reputation and business opportunities more efficiently"

    According to the professional, the trend is that more and more creators will be able to live exclusively from the internet, but this will depend directly on the level of professionalization of the market as a whole. In Fabio's opinion, the market is moving towards a scenario where brands are more selective, looking for creators who deliver real results, that know their audience and can build brand narratives with authenticity

    "That's why I say that whoever is prepared" — with strategic positioning, structured data and accountability in delivery — will reap the fruits. The projection is for growth, but with a greater demand for professional maturity on the part of influencers, say

    It is at this moment that the role of agencies comes in, in Gonçalves' view. For him, their mission is precisely to help these creators become businesses, without losing its authenticity: At Viral Nation, our work is to prepare these talents to go beyond the post: we help to develop personal branding, relationship with brands, opportunity management and even financial education. We believe that the future will be dominated by influencers who have structure and strategy — and it is exactly there that we operate to ensure that more creators can turn their passion into a stable and scalable source of income

    METHODOLOGY

    The research 'Brazil Content Creators Census 2025' was conducted by Wake Creators, one of the largest influencer platforms in Latin America. The study was conducted through a quantitative research, that included responses from more than 4.500 creators and 6 in-depth interviews, seeking to understand the reality of content creators. The survey can be accessed athttps://campaings.wake.tech/censo-de-criadores-wake-creators-2025?utm_source=experience&utm_medium=email&utm_campaign=CensoDivulgaAbril&utm_content=CTA1&utm_smid=11648211-1-1.

    Research indicates that Brazilians intend to spend up to R$ 100 on Easter Eggs

    Brazilians are feeling the pinch from the increase in Easter egg prices, but even so they don't want to stop gifting special people. A survey conducted by Zoox Smart Data indicates that 44,96% of Brazilians intend to buy chocolates this year, while 29% chose not to go shopping and 26,06% remain undecided

    For 58,21% of respondents who have not yet purchased the eggs or are in doubt, the main reason is the increase in the price of chocolates this year. The claim of 66,13% of Brazilians spend only R$ 100 on chocolates, while 20,94% want to spend up to R$ 200 and 12,93% up to more than R$ 300

    This point, price and promotion, it ranked among the top reasons that influence the purchase of chocolate during this period, with 58,08%, followed by brand and quality 33,86%) and packaging and gifts (10,05%)

    The high value caused the number of people receiving gifts to decrease this year. Згідно з дослідженням, 63,31% intend to give chocolates to up to two people, already 21,62% of the public are expected to give gifts up to four and 15,07% more than five people

    Although many Brazilians choose other forms of chocolate, like boxes of chocolates and bars, Easter eggs continue to be the leaders in public preference, being the main purchase option of 64,93% of respondents, following chocolate bars (20,32%) and box of chocolates (14.75%)

    Even with the form of e-commerce, the supermarket remains the main place to buy chocolates, being the option of 51,82% of Brazilians, while 33,17% choose specialized stores and chocolate shops, artisan sellers,70%) and internet (6,31%)

    The survey was conducted from April 12 to 15 and had 3.596 respondents

    How to use WhatsApp AI safely and responsibly

    Adolescence is a phase marked by discoveries, identity formation and emotional vulnerabilities, especially under the constant gaze of social media. The series Adolescence, from Netflix, brings this portrait with sensitivity by showing the challenges faced by young people in the face of overexposure and digital pressure

    With social media being so much in the spotlight, one deserves particular attention: WhatsApp, consolidated as the main communication tool in Brazil, with approximately 169 million active users. Last year, when Meta's AI arrived at the messenger, a new alert also came: how to ensure safe and conscious use of technology in such a sensitive environment, especially for children and adolescents

    Meta's AI is capable of answering questions, give recommendations, search for news on topics of our interest on the web without leaving the app and generate images and small gifs for sharing, explain Pierre dos Santos, AI Analyst ofEast.

    From the perspective of digital infrastructure, Lucas Rodrigues, communication manager of Leste, alert that the excessive exposure of teenagers on social media is exacerbated by open profiles and lack of privacy settings. Open profiles, without filters or privacy settings, leave these young people more exposed to unwanted approaches, blows, inappropriate content and even practices of emotional manipulation, say him

    He emphasizes that care starts even before opening the app: "Children and teenagers do not yet have the necessary repertoire to deal with everything the internet offers. That is why ensuring a secure foundation, with well-configured networks, updated devices and privacy enabled, it's not an exaggeration, is care

    Damsel or villain? It depends on the use

    Even though AI does not have access to private conversations on WhatsApp and user data remains protected by the messenger's encryption, according to the AI documentation, the messages shared with the tool can be used to provide relevant answers for you or to improve this technology. Therefore, do not send messages containing information you do not want to share with the AI. At least, we can delete the messages sent to the AI by typing /reset-all-ais in the conversation, warn the analyst

    Pierre also says that AI is a powerful tool that can be useful in various contexts. However, it is essential to use with responsibility and care, always thinking about the security and privacy of personal data. For that, he shares some basic tips, however valuable, especially to teach children who are starting to have contact with technology

    • Use AI as an auxiliary tool, not as a substitute for critical thinking
    • Use AI for tasks that you consider safe and without risk to your privacy, avoiding sharing personal or confidential information with the AI in the conversation
    • Avoid using AI to make important decisions
    • Research only on topics of general interest, avoiding sensitive or controversial topics

    Even with the increase in prices, 87% of Brazilians intend to shop for Easter, points research

    With the approach of Easter, Brazilians are already starting to organize their purchases for the date and consumer expectations remain high. According to a survey conducted by theMission Brazil, largest rewards services platform in the country, 87% of people intend to make purchases for Easter. Chocolate eggs remain the most desired items, with 63% of purchase intentions. However, other alternatives are gaining ground: 20% of consumers will prioritize bars and tablets, while 12,5% should choose boxes of chocolates. Already 3% of respondents stated they prefer other sweets and desserts, while almost 1% plan to give toys as gifts. The survey included 564 participants from all states of the country and the Federal District. 

    For this year, however, Brazilians will also need to prepare their wallets after the increase in cocoa prices, essential raw material for chocolate production. Still according to the study, 96% of consumers noticed an increase in the prices of Easter eggs compared to last year

    The price should also be a determining factor in the choice of products, once 68% firmly state that they would change their gift choice due to the item's cost. So much so that, among those who do not aim to make purchases, the financial issue appears as the main factor, with 60% of the justifications. Other mentioned motivations are the lack of interest in the date, with 25%, and the non-celebration of the festivity, with 14%. For the study, the audience heard receives, predominantly, from 1 to 3 minimum wages, with 46% of the answers, and 1 salary, with 36%. The range for those earning between 3 and 5 salaries was 12%, while those above 5 salaries are 6%. 

    The consumer is increasingly aware of the cost-benefit of products and has been seeking viable alternatives to maintain the tradition of the date, even in the face of rising prices. The growth in the intention to buy bars and chocolates reveals this market adaptation and points to interesting paths for brands that know how to listen to the public, analysis Thales Zanussi, CEO and founder of Mission Brazil

    Regarding pocket planning, 33% of consumers aim to spend between R$ 101 and R$ 200, while 32% plan to spend between £51 and £100, 15% between R$ 201 and R$ 300 and 13% project an expense of up to R$ 50. When it comes to justifying the decisive points at the time of purchase, the quality of the product, with 30% of the choices, the price, with 26%, and promotions and discounts, with 15%, they were the most cited. 

    Influence for purchase

    The Mission research also assessed the preferences and desires of consumers at the time of product acquisition. According to the survey, when it comes to the way of buying, the physical stores were ahead, with more than 79% of the answers, surprising figure considering the advancement of e-commerce in recent years

    For Thales Zanussi, CEO and founder of Mission Brazil, this choice is linked to the need to ensure the integrity of the chocolate, what is sensitive to transport. In-person shopping offers more security regarding product quality, especially on symbolic dates like Easter, explain

    The research also identified what the attractive factors for purchases are. With 83% of the preference, the discount is still the most prestigious strategy. Already 17% of people prefer cashback. 

    Regarding product preference, 60% of people should choose big brands, while 40% will consume handmade items. At the time of payment, the priority will be for payment in full for 74% of respondents, while 26% plan to pay for purchases in installments. 

    Furthermore, the study also sought to understand the role of social networks in the scenario, with about 59% of respondents indicating that these media influence their purchase. For them, influencers especially from TikTok and Instagram are decisive when it comes to selecting the Easter gift. The interference by networks reinforces the role of digital content as a decision-making driver, especially on seasonal dates, when inspiration and recommendation carry great weight, analyzes the CEO of Mission Brazil. "Brands that know how to stand out in these media will certainly get ahead in such a competitive market", закінчує

    Misapplied feedback can sabotage teams instead of strengthening them

    The way leaders provide feedback to employees can determine the level of team engagement and the company's results. When poorly conducted, the return can generate insecurity, demotivation and drop in performance. Instead of functioning as an instrument of growth, traditional feedback — focused only on pointing out mistakes — can become a wear factor

    ForAlexandre Slivnik, service excellence specialist and vice president of the Brazilian Association of Training and Development (ABTD), it's time to rethink this model and adopt a culture that values positive behaviors. He claims that the most common practice — point out only what needs to be corrected — can, in fact, compromise team engagement and impact company results. 

    The most effective feedback is the one that enhances what already works well. When the leader clearly recognizes a positive behavior, it increases the chances of this behavior repeating. This generates trust and strengthens the team, reveals

    Slivnik advocates for an approach known asfeedforward , which consists of highlighting well-executed actions instead of focusing only on failures. For him, the recognition of good practices has more impact than isolated corrections. It is important to focus more on the successes than on the mistakes. And, clear, this does not mean that one should not point out what needs to be improved. But when there is a balance — with a predominance of positive returns — the collaborator feels more secure to hear suggestions and grow with them, punctuate

    Positive reinforcement as a development strategy

    A common example, according to the expert, it is that of an employee who serves a customer well, but, instead of receiving a compliment for good performance, listen immediately to a suggestion about what you could have done better. This type of response reduces enthusiasm and devalues effort. The ideal would be to highlight what worked well — how to communicate, the attentive gaze or the clarity in the explanation. When the praise is specific and timely, tends to be repeated, declare

    Slivnik emphasizes that the goal is not to avoid corrective feedback, but to build an environment where recognition is the starting point. When the employee constantly hears only what they need to correct, the trend is that it will contract. But, if positive feedback is more frequent, he will better absorb any suggestion for improvement, affirms

    Stimulus to trust and a culture of recognition

    Data from a survey conducted by Gallup indicates that employees who receive frequent recognition are twice as likely to describe their team as excellent and are up to three times more engaged at work. The same research shows that leaders who provide regular and positive feedback contribute to an increase of up to 24% in company profitability

    For Slivnik, the secret is to observe and reinforce the attitudes that deserve to be valued. This creates a virtuous cycle: positive behaviors become a reference, and feedback ceases to be a risk to become a powerful development tool. When leadership uses feedback with awareness, empathy and strategy, she transforms the company's atmosphere. The enchantment begins at home, with the team being recognized for what it does best, закінчує

    GestãoClick is recognized as one of the best companies to work for

    Building a positive work environment is not just a choice, but a decisive factor for the sustainable growth of a company — and GestãoClick is proof of that. The company has just won, for the second time, the Great Place to Work (GPTW) certification, a recognition granted to companies that excel in valuing their employees and building a strong organizational culture. Founded ten years ago in a small basement, GestãoClick was born with the purpose of offering aaccessible ERPit is easy to use for micro, small and medium enterprises. Today, serves more than 235 thousand customers and reinforces its commitment to an excellent work environment

    According to the GPTW Institute, certified companies show up to twice the talent retention and about 6% better performance in the financial market than the average of organizations. In Brazil, only a fraction of companies manage to achieve this recognition, consolidating itself as a reference in management and organizational culture

    This recognition confirms that we are on the right path to building an environment where people feel valued, respected and motivated to grow alongside the company. More than an award, he reaffirms our commitment to constant evolution, listening to our team and promoting initiatives that make GestãoClick an excellent place to work, highlights Ronei Marcos Silva Marques, CEO of the company

    One of the main factors that ensured the certification was the culture of theManagementClick. The company promotes a welcoming and collaborative environment, where mutual respect, transparency and knowledge sharing are fundamental. The internal survey conducted this year revealed that 100% of employees stated that GestãoClick is a safe and stable environment to work in, reflecting on the excellent result of 9.0 in the GPTW evaluation

    Health, flexibility and benefits

    The company offers a range of initiatives that go beyond the conventional, like a gym at the headquarters and fruits available throughout the day to enable a more balanced diet. Furthermore, provides travel benefits, programs focused on health and well-being, game championships, parties, team-building events and the flexibility of remote work. The professional growth of each individual is also encouraged through corporate training and personalized development plans for each employee

    "Our main value is people". We want everyone to recognize the business as their own, taking on responsibilities and making the most of the opportunities we offer. We built an environment that values transformation and support, positively impacting the lives of our employees, clients and partners, complements Marques

    Actions and future perspectives

    GestãoClick also has engagement and recognition initiatives, like ClickDay, a monthly happy hour to strengthen bonds, and ClickWeek, a week of incentive for deliveries that transforms work into a dynamic and motivating experience

    By 2025, the company will launch the Health in Focus program, to promote physical well-being, mental, biological, spiritual and financial of the employees, through dynamic and interactive activities

    Furthermore, GestãoClick continuously monitors the level of employee satisfaction through internal surveys, active listening meetings and organizational climate indicators. The collected suggestions resulted in actions such as the ClickIdeias Portal and the Success Booster Program, focused on internal improvements and team recognition

    "We also have the Ethical Channel", a safe space for ombudsman and complaints. Due to transparency and accessible communication, information flows naturally among the leadership, the HR, internal research and other channels, reinforcing our commitment to a collaborative and trusting environment, complete the CEO

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