Part of the routine of the Brazilian consumer, e-commerce is gaining more and more followers. So much, that according to the Brazilian Electronic Commerce Association (ABComm), the sector is expected to reach, in 2025, to its eighth consecutive year of growth, with an increase of at least 10% in revenue compared to that obtained last year, surpassing R$ 234 billion
These expectations are interesting and completely plausible, especially if online stores can devise good strategies for attracting new customers, increase in average ticket, loyalty of old customers and, clear, if they work on reversing situations like cart abandonment and navigation, that often fail to receive the due attention, analysis Felipe Rodrigues, founder and CEO ofSent – specialized platform in tools and solutions to automate marketing for e-commerce.
According to the executive, it is currently possible to have tools and platforms that directly assist in the implementation of strategies that increase sales by up to 50%. The secret, in Rodrigues' view, it is in the proper and combined use of the available technologies.
If the e-commerce team knows how to combine the right tools, create campaigns and actions that have synergy with the consumer audience and operate in a concrete way the mechanisms to recover that customer who does not complete their purchase, success is guaranteed!”, highlights.
Felipe Rodrigues points, inclusive, 6 solutions that contribute to marketing automation and help increase online sales. They are:
-Email Marketingit is one of the favorite tools of consumers for their relationship with the stores where they usually shop, according to a survey by Opinion Box. Through this channel, it is possible to deliver personalized content to the customer, at a low cost, in a creative and effective way. The traditional, when well executed, bring relevant results.
-Abandoned Cart Recoveryis another tool that has already demonstrated its potential. The technology detects when a purchase is not completed and the cart is abandoned and, automatically, issues special communications for the consumer, remembering about the selection made and, in some cases, offering discount coupons to complete the purchase.
Smart Buybackit is a tool that will especially assist e-commerce that sells recurring use products. The solution operates based on a series of information, how the average estimated time for the consumption of each product, the time interval between purchases of the same item by a series of customers, besides algorithms. A little time before that item runs out at the customer's house, the tool makes a reminder that it is time to purchase it again.
-Discontinuation of Navigationautomatically identifies and tracks the navigation flow of customers accessing online stores. If the consumer abandons the purchasing process even before adding the products to the shopping cart, the tool identifies what the item of interest was and initiates a marketing automation journey through which products are suggested via email, SMS, push no navegador e/ou whatsapp.
-Custom Triggerallows the sending of fully customized content to the customer, when the action makes sense, according to the e-commerce communication strategy. Інформація, totally customized, they are also sent to clients via whatsapp, SMS, email or push in the browser
-PIX Recoverytool that operates automatically, through personalized triggers, and monitors the orders whose selected payment method is PIX, in order to send customized reminders to the consumer, if he does not complete the purchase of that specific product or service, avoiding, thus, the loss of sales
These technologies can greatly enhance the sales performance of online stores, making life easier for e-commerce managers and marketing teams. The multichannel marketing automation platform of Enviou offers all these integrated solutions, what simplifies the routine and the monitoring of results, that can be verified through complete and detailed reports, finalizes Felipe Rodrigues, founder and CEO of Enviou