A global survey ofFreshworks, company of business software powered by Artificial Intelligence (AI), revealed that the use of AI at work can save up to 24 working days in a year
According to the survey, the use of AI tools can save approximately 3 hours and 47 minutes in a typical work week, what over the course of 1 year, would give 24 days of work, considering the 8-hour shift.
The study reveals that the main tasks performed by professionals with the help of AI are: content creation (48%), data analysis (45%) and text and audio analysis or translation (45%).
The report was produced based on the work routine of more than 7.000 professionals from 12 different countries (Germany, Australia, Brazil, Colombia, USA, United Arab Emirates, France, India, Mexico, New Zealand, United Kingdom, Singapore, being 1.500 professionals from Brazil, Mexico and Colombia, from different corporate sectors, and explores feelings, the use and the perceived value by workers regarding AI tools in the workplace. Check out the following other main discoveries
IT is the department that uses AI the most; Marketing is the second
89% of IT professionals use AI at least once a month, according to Freshworks' global research. Marketing appears as the second department that uses technology the most, with 86% of professionals using it at least once a month.
The use of AI in other departments is lower: Legal (53%), Customer Service (64%), Accounting (74%), Sales (74%) and HR (77%). Globally, and considering all departments, the study reveals that 3 out of 4 professionals (76%) already use AI at work.
FOMO: companies use AI for fear of missing opportunities
Another surprising revelation from Freshworks' research is that more than ⅓ of workers (37%) claim that organizations adopt AI software due to the fear of missing out on the next big success or to avoid losing innovations that competitors might achieve with AI before them. Furthermore, 47% of IT professionals claim that other workers in their organizations use AI in their daily work, but they still don't realize that they are being used
Professionals see the potential of AI in business, however, they highlight the need for human validation
According to research data, 72% of workers worldwide trust that AI brings value to businesses. IT professionals (84%) and Marketing (80%) are the ones who trust the positive side of technology the most. The main reasons are: the quality of work is good (59%), increase in productivity (57%) and does exactly what we asked it to do (49%).
On the other hand, more than ⅔ of professionals (69%) would trust AI more in the workplace if human review of its results were mandatory. The same percentage of workers (69%) still believes that AI will never be able to completely replace human workers
To check the complete report, access here.
