One of the main trends in the corporate world, the service mediated by technological tools, has been gaining more and more space in the market and is revolutionizing the way companies and customers interact. And with Artificial Intelligence (AI) on the rise, corporate communication solutions are more efficient, resolving consumer demands in a few seconds and assertively. In some cases, like NoBotz.ai, advanced corporate communication platform, the operational efficiency of the tool reaches over 80%, allowing the completion of service without human interaction in most cases
The platform was developed to simulate human behavior and provide a differentiated experience in customer relations. We observed that one of the main pain points for companies was related to the automation of customer service and especially to the quality of traditional chatbots. That is why we developed this platform that goes far beyond a conventional chatbot. We use AI to provide a fluid and humanized conversation, avoiding loops or hallucinations (incorrect data) in service, ensuring that the interaction respects the brand's tone of voice and is always assertive, explain Marcelo Augusto Ferri, CEO of NextAge and NoBotz.ai
Besides the written conversation, the platform has also been trained to analyze documents, images and audios, interpreting the content so that the service can continue by the machine even if the customer sends this type of file. Another differentiator of the solution is the flexibility and the possibility of integration with other AI tools, with independence from the LLM (Large Language Model), what ensures that machine learning does not get lost when changing the interface to be used. Integration with external systems allows the company to centralize and access data from different platforms. The knowledge base remains with the company, facilitating the adaptation to new AI tools with small changes and in a personalized way. This way we were able to develop a solution that meets the most varied business profiles in a safe and efficient manner, "accompanying the digital transformation of society", highlights Marcelo Augusto Ferri
Furthermore, Information Security is one of the priorities of the tool, keeping the sensitive data of clients and employees protected, so that the information is not shared with third parties or with the AI platforms themselves, complying with the requirements of the General Data Protection Law (GDPR)
Founded in September 2023, the startup received an initial investment of R$500 thousand from NextAge, system development company with over 17 years of history. In almost a year, a NoBotz.has built a strong client portfolio, mainly composed of companies from the financial sectors, credit and retail cooperatives and is expected to close 2024 with revenue around R$100 thousand. By 2025, the expectation is for exponential growth, reaching the first million of the startup
