The customer service sector of companies, of all sizes, faces daily challenges such as identifying contacts without feedback or those that did not result in sales, and the impossibility of filtering, through the conversation lists, who are the clients or leads in negotiation, among others. Automation of customer service is not enough, it is necessary that this is also applied to the organization of the relationship between company and consumer
Technological development is an ally in addressing this pain of organizations. So much that a startup specialized in centralization and automation of contact channels, the Digital Poli, is launching a tool aimed at providing organizations with greater fluidity and continuity in customer relationship management
Called Poli Flow, the product allows scheduling date and time for sending messages via WhatsApp, schedule reminders and activities, visualize the chats using the Kanban method (visual resources for task management) and divided by service funnels, track the entire history of customer information and obtain customized reports. The solution is already available for the companies served by the Poli Digital tool
"O Poli Flow is a solution to organize customer relationships". When using it, the manager can track which clients are unresponsive, different views of the conversation list, organize conversations into sheets that can be for support and sales, they exemplify the COO of Poli Digital, Timothy Louis, and the company's CPO, José Augusto, that on June 19 they presented details of the new solution in a live event
Executives emphasize the benefits of Poli Flow combined with Poli Chat, another product from Poli Digital. "O Poli Chat is the environment where the customer will exchange messages", it will have in the details everything that was discussed with the client, and may start new conversations. While Poli Flow is a complementary tool, where it is possible to see which clients are without a response, and how long ago; what are the created cards, and view your status
They also emphasize that the Poli Flow, for being integrated into Poli Chat, automatically integrates WhatsApp, Instagram, Facebook Messenger and the websites of the companies that use it, thus assisting in the entire communication management process.
The customer service management process is designed around contract signatures, proposal management, shipping of products, forecast of opportunity closure, sales targets and conversion reports. These insights can be used in Poli Flow as inputs for better management of the customer contact moment, but they are not the main purpose. Poli Flow is for organizing, automatically, the relationship proper with the client, differentiate the executives of Poli Digital
With the launch of Poli Flow, Poli Digital positions itself as a customer service platform at all stages of your process, "from lead generation to closing the sale and customer relationship".
We hope that the customer increases their satisfaction by using our product as a complement to the service, allowing for better organization and, consequently, an increase in sales, the professionals point out.
