ADígitro Technology, reference in unified communication solutions, is innovating by applying hyper-personalization to its products, providing your customers with an even more efficient service journey aligned with specific needs. With robust solutions for contact center, tools for the development of voice and chat bots and a unified corporate communication platform that integrates calls, videos and messages securely,the company not only improves communication, but also creates a unique experience, generating more accurate and assertive results for organizations
Using AI strategically, the solutions are able to analyze consumer data, recommend content, solve problems more effectively and even anticipate your future needs in a highly personalized way. A step further in creating customized service journeys centered on the behavior and needs of each customer. Furthermore, technology enables the creation of intelligent decision trees, ensuring high-quality service, whether by voice or chat, in any communication channel preferred by the client
One of the most recent innovations from Dígitro Tecnologia is the automation of service evaluations, what can reduce costs and optimize the time of companies. Through AI, the company can transcribe calls, analyze the cordiality of the attendants and instantly measure customer satisfaction. This automation not only increases productivity, but also provides a clear view of the performance of the attendants, affirmsMárcio Souza, chief technology officer of the company
Investing in technologies that integrate AI, Dígitro strengthens its positioning at the forefront of digital transformation in corporate communications, creating solutions that not only meet customer expectations, but also anticipate their needs. This ensures a more effective and productive experience for everyone involved. Our role is simple: to deliver products and services that truly add value to our clients' businesses. The AI, when well applied, generates scalability, productivity and, mainly, best results, concludes Márcio Souza
