Dígitro Technology, reference in corporate communication solutions and customer journey, recently launched the Nexus, solution developed to automate the sales journey and unify communication and customer service functions. With contact center solutions, chatbots and WhatsApp Business, in addition to a unified communication product in White Label, the platform is being directed to the business partners of the company itself who, with a multitenant structure, will support multiple user groups, ensuring agility and integration of internal processes with a focus on operational efficiency and reduction of manual errors
According to Octávio Carradore, Market Relationship Director of Dígitro, Nexus stands out for its ability to integrate and complement communication services. The customer journey, of multichannelity, to virtual assistants, administrative internal communication and collaborative communication, we are capable of delivering the entire communication ecosystem of an organizational environment with efficiency and security, affirms
The platform is a central piece in the newly launched Dígitro Channel Program, focused on partners, for the service sector such as services, trade, ICT, finance, logistics, hospitality and health, among others. "With the Nexus, our partners can, in a few minutes, set up personalized service proposals for your clients, integrating internal and external communication and gaining scalability with security and reliability, explain Carradore
Inestimaterecently released by the Gartner Institute, 30% of companies intend to automate more than half of their network functions by 2026 and, according to the CX Trends report2024, customers are not only already adapted to using technologies to enhance their service, how they expect companies to use automation and Artificial Intelligence to improve their customer service journey.
