The standardization in handling returns has become the main focus of attention for large companies, especially in the telecommunications sector, that deals daily with the massive return of equipment. In 2022, the world generated 62 million tons of electronic waste, with a projected increase of 33% by 2030
In addition to the increasing volume of returns, which already represents a challenge, there is also a lack of uniformity in the processes of receiving and controlling these items in the Distribution Centers (DCs). In the telecommunications sector, in which the return of equipment such as modems and routers is a routine, the mismatch between reverse logistics and inventory control has generated high costs, that reach R$100 million, besides the loss of efficiency
In light of this, companies face difficulties in carrying out proper processing in the DCs, which results in physical and fiscal mismanagement, generating negative impact directly on your operations. To solve this issue, aPostalGowcreated the DevolvaFácil solution, a platform that allows standardizing the handling of returns, one of the main logistical bottlenecks of telecommunications, with national capillarity. The reverse logistics process does not end with the return. It also involves the handling and checking of items according to the standards defined by the client, explain Carlos Tanaka, CEO of PostalGow
Standardizing the distribution centers
The company's great innovation lies in the adoption of an integrated system that automates and standardizes the handling of returned products. The platform allows end customers to return equipment at drop-off points, facilitating the shipping and transportation process to the DCs, ensuring service across the entire national territory and logistical efficiency
Upon arriving at the CDs, the goods undergo a rigorous inspection, that includes checking the contents of the packaging and compliance with the established return standards. The solution allows the system to make the conference processes more agile and efficient, ensuring that each item is handled correctly and standardized, significantly reducing losses and failures in inventory control, highlights Tanaka
This level of standardization is a strategic solution for companies facing overcrowded distribution centers and the need to maintain strict inventory control. The use of advanced technologies, like smart cameras, aids in automating the process of checking and monitoring each stage of the return. This not only reduces processing time, how to reduce human errors and enhance the quality of the service provided.
Ensuring the operational efficiency of companies
The platform enables integration with companies' ERP systems, allowing synergy between logistics and management processes. With this integration, companies can monitor, in real time, all the stages of the return, from the issuance of the voucher to handling in the DC, ensuring total transparency and control
For Tanaka, standardization in handling returns is the key to improving operational efficiency. With the automation of the process and the standardization of the handling of returned products, we managed to optimize the CDs, and provide a much more efficient return experience for the end consumer, concluded the CEO
