dōTERRA, market leader in aromatherapy and essential oils, achieved a remarkable increase of 10 times in order volume, while reducing delivery status inquiries by 60%.This framework was made possible thanks to various actions promoted by the company, among them, the creation of a project in partnership with Intelipost,leading provider in logistics intelligence, specifically with the TMS (Transportation Management System), a complete software focused on route management, freight calculation, dispatch management, delivery tracking, invoice auditing among other features
In 2019, the company shipped approximately 17 thousand packages per month. This number reached the mark of 170 thousand packages sent monthly to a base of over 400 thousand active customers.dōTERRA showed room for improvement in its logistics operation in Brazil, before implementing the Intelipost solution. The manual process of updating order status resulted in a high number of customer contacts seeking information about delivery, impacting the customer service team. Furthermore, obstacles such as the manual generation of shipping labels were obstacles that directly impacted the operational efficiency of the company
We were looking for a reliable solution for data collection and organization to improve our decisions with logistics partners. At first, we adopted the TMS with its standard market options, but the partnership went beyond and allowed for synergy and customization of functionalities for the growth of both. Intelipost was one of the partners in the entire process that allowed us to increase our sales and, on the other hand, the logistics company had gains in its expertise in customized service for continuous process improvement,affirms Alan Pereira, Logistics Manager at dōTERRA
dōTERRA intends to expand the use of the functionalities offered by Intelipost, enhancing your understanding of performance and performance indicators. The company relies on the continuous support of the partnership to further boost its growth and achieve its organizational goals
