The recent conviction of Google to pay compensation of over R$ 50,000 to a consumer for issues related to a game purchased via Google Play raises a warning for companies that mediate digital services and products. The court decision was based on the fact that the game developer did not have a headquarters in Brazil, what prevented the consumer from seeking compensation directly from the responsible company. As a result, the platform was considered part of the consumption chain and held responsible for the losses suffered.However, the decision has not yet become final and is in the appeal stage, what it means that it can be annulled or modified.
This case highlights a risk similar to that which occurs in the sports betting market in Brazil, that has recorded rapid growth in recent years. Many platforms partner with foreign operators that do not have representation in the country, what can generate legal complications for consumers. Without a legally established company in Brazil, customers may face difficulties in claiming their rights, exposing itself to a scenario of legal uncertainty similar to the recent case involving Google.
This decision reinforces the critical role of companies that mediate digital products and services in consumer protection. Based on the Consumer Protection Code, when a platform participates in the consumption chain, she needs to ensure that her partners have a legal framework that guarantees customer rights. The lack of this security can result in financial losses and damage to the company's reputation, explainPriscila Condeli, Head of Legal Ops at DeltaAI.
