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    StartArticlesChange of Era for AI Agents: From assistants to executors

    Change of Era for AI Agents: From assistants to autonomous executors

    The evolution of Artificial Intelligence (AI) Agents has been a fascinating journey, marked by advances that redefine the way companies and consumers interact with technology. What started as passive assistants, mere human command receivers, evolved into autonomous AI agents, capable of making decisions and executing tasks proactively. This transition is not just a technological issue, but a reflection of the continuous search for efficiency, personalization and innovation within organizations

    I believe that artificial intelligence should be designed to empower businesses and individuals, making the digital experience more fluid and intuitive. The first AI assistants were limited to performing simple tasks based on predefined rules. They operated within strict limits, responding to direct commands and offering little in terms of initiative. However, with advances in Natural Language Processing (NLP), machine learning and cognitive computing, these agents began to understand complex contexts, learn from previous interactions and act with greater autonomy

    Today, it is not enough for an AI agent to simply answer questions or perform basic actions. Modern businesses demand intelligent agents that not only understand intentions, but that can also anticipate needs, optimize processes and act in real time with a level of precision and reliability that rivals human decision-making. This evolution means that we are migrating from an era of AI assistants to an era of autonomous AI agents

    The true transformation occurs when these agents become an integral part of the business workflow. They are no longer seen as isolated tools, but, yes, as digital collaborators that enhance the capabilities of human teams. Through intelligent automation, agents are capable of performing repetitive tasks, analyze large volumes of data and provide strategic insights that drive decision-making. This frees professionals to focus on more creative and strategic activities, increasing productivity and innovation within companies

    However, this transition to autonomy also brings significant challenges. It is essential that AI agents are developed with solid governance principles, transparency and ethics. I believe that trust is the foundation of successful AI adoption. Therefore, it is essential to invest heavily in resources that ensure the understanding of the models, data security and compliance with global regulations. An autonomous AI agent must be not only intelligent, but also responsible, ensuring that your actions are aligned with the values and objectives of the organizations that use you

    The trend of autonomous executing AI agents is already reshaping sectors such as customer service, financial services, здоров'я і роздріб. Companies that adopt this technology strategically can offer hyper-personalized experiences, reduce operational costs and accelerate innovation. But it is still important to remember that the autonomy of AI agents does not mean the elimination of the human factor. On the contrary, the collaboration between humans and AI should be the guiding principle of this evolution. The best results arise when AI agents act as facilitators, complementing human skills and enhancing the ability of organizations to deliver value

    As we move towards a world where agents execute and learn continuously, we are shaping a new era of digital interactions, where efficiency, empathy and intelligence go hand in hand. The journey for truly autonomous agents is just beginning, and the companies that embrace this transformation now, will be at the forefront of the next technological revolution

    Francisco Chang
    Francisco Chang
    Francisco Chang, with over 32 years in the field, he has a degree in Computer Engineering from USP and an MBA in Entrepreneurship from USC Marshall School of Business, currently is Senior VP Partner Sales LATAM at Kore.ai
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