Artificial Intelligence (AI) has ceased to be an assistive tool and has become an essential element in the transformation of businesses. Today, AI agents not only assist, but reshape the way decisions are made and processes are conducted. According to data from the report Top Strategic Technology Trends for 2025, do Gartner, a leap in the adoption of Artificial Intelligence Agents is expected, in business applications, increasing from 1% currently to 33% by 2028.Companies from different sectors adopt these solutions to optimize operations, reduce errors and automate tasks, driving productivity and efficiency.
Unlike traditional chatbots, that only respond to questions based on predefined commands, AI agents operate autonomously, interacting with systems and continuously learning from real-time data. They perform functions ranging from the analysis and approval of documents to the management of complex processes, as logistics and technical support. In ERP and CRM platforms, for example, integrate and analyze large volumes of information, generating strategic insights and facilitating business management. Companies like Microsoft and Google already incorporate these agents into their ecosystems, allowing the automation of workflows without requiring advanced technical knowledge.
The adoption of these agents has been transforming operations in a significant way. Repetitive tasks are automated, freeing professionals for strategic activities. Decision-making becomes more accurate, based on real-time data analysis, reducing failures and increasing the quality of services. Furthermore, the integration with business systems allows for more efficient information management. Sectors such as industry, retail and finance are already experiencing these advances: factories use AI to predict machine failures and optimize maintenance, while in retail the personalization of the consumer experience becomes more sophisticated, analyzing preferences and shopping habits.
For this transformation to occur safely and efficiently, it is essential to adopt an AI framework that ensures governance and protection in the use of robots and intelligent agents. Specialized solutions use Generative AI to simplify processes, accelerate executions and enhance team performance, reducing thetime to marketwith intuitive conversational interfaces and low-code applications. An example of this application is ChatSync, an AI agent developed for SAP environments, integrated into platforms like WhatsApp, Telegram, Slack and other communication tools. It automates tasks such as purchase approvals, internal requests and operational notifications, ensuring that information flows quickly and securely. With robust authentication and multiple layers of validation, ensures data integrity and facilitates the automation of critical processes, such as financial reports and request management.
The adoption of AI agents is no longer a competitive differentiator, but another necessity for companies seeking innovation and growth. As these technologies evolve, your influence on productivity and decision-making will become even deeper. The future of work is being redefined, and those who know how to integrate artificial intelligence into their strategies will get ahead.
Marcio Viana is the CEO of Prime Control, company specialized in digital efficiency, process automation and quality assurance. – Email[email protected]
