When we talk about online shopping, many times, the expectation of an object of desire falls to the ground upon seeing the reality that arrives home. It is common to see memes of objects that were bought imagining they would have much greater uses than the product actually does. In these situations, there are doubts about whether it is possible to return the product and get the money back
As for that, the answer is emphatic: yes! Since within seven days from the delivery of the product at home. So, as soon as the order arrives, the indicated thing is that it should be opened to be sure that this is really what you wanted. The return is possible for all cases, if you do not like the product, he may be different from what you imagined or may have simply regretted making the purchase
To exercise your right, just contact the site requesting a refund, it is the company's responsibility to cover the freight. It is also common for the store to want to exchange for discounts on future purchases or credit, however, upon regretting, if you want the money the same way you paid, this right is yours
The deadline to request a return and refund is extended if it arrived with any defect, in this hypothesis, you can request the repair and, if it doesn't work, the refund of the amount, this within a period of 30 days for non-durable goods and 90 days for durable goods
Here’s another practical tip from someone who has been through this a lot: always film the opening of the boxes to verify the condition in which the product arrived home, mainly, the most fragile. Thus, you will have proof that it was not you who made that scratch or dent
In international purchases, on sites like Aliexpress and Shopee, the Brazilian standards are also applicable, ensuring the same rights
If the company refuses to refund the money or does not respond to your contacts, there is the possibility of entering administrative platforms for dispute resolution, are examples: Procon andconsumer.gov.br
Finally, if the friendly attempt has not been effective, it is always possible to file a legal claim. To make it easier, Special Courts waive the need for a lawyer for actions up to 20 minimum wages. Above this value, it will be necessary to have a patron to accompany the process.
