A Freshworks announced today the launch of its newglobal partnership programfor resellers and service provision partners. Designed to be as easy to adopt and scale as Freshworks products, the program allows partners to offer more value to the customer and a quick impact from the front lines to the final outcome.
"Our new program makes it easier than ever for partners to do business with Freshworks and increase new revenue streams". Whether they choose to resell our customer and employee experience software or to provide value-added professional services, we offer flexible monetization options that eliminate complexity – leading to a faster appreciation time and higher business conversion rates, said Laura Padilla, senior vice president of channels and alliances at Freshworks. "Partners who choose Freshworks over outdated and large-scale solutions will see a return on investment in days", not in years.”
The newest Freshworks Partner Program includes
- Flexible sales engagement models– Partners can choose the business model that best meets their needs, from one-time commissions as sales consultants to ongoing revenue opportunities as authorized resellers, first-line resellers or service providers.
- New offer for service provision partners – System integrators and solution providers that offer professional services can now participate in a new program that offers training, certifications and direct involvement with the sales teams of Freshworks, with leads shared directly with them.
- Faster impact for partners and clients– Freshworks' approach of putting people first allows partners to manage the entire customer lifecycle with specialized training, certifications and direct access to Freshworks specialists and resources. Premier resellers benefit from recurring margins on each sale, total control over billing and renewals and deeper relationships with customers.
- Enhanced services and support for partners– Partners will receive more regional sales support, marketing development funds, training and internal alignment. The Freshworks professional services team will also provide technical training and onboarding training, in addition to opportunities for service provision by partners in markets and business segments with a renewed sponsorship model to ensure the partner's success.
The resellers who chose to partner with Freshworks to provide exceptional service to customers and employees say
"The partnership between Nortrez and Freshworks has been one of the main drivers of digital transformation in CX in Latin America". The recent improvements in the partner program reinforce this commitment, providing more support, autonomy and growth opportunities for resellers. With these improvements, we are even better equipped to offer innovative and high-impact solutions to our clients, said Alexandre Schio, CEO ofNortrez.
Freshworks products help provide operational efficiency across all departments and are easy to deploy, configure and extend through our customization and the applications we created to connect Freshworks even more to the clients' systems, and that is why we prefer to bring Freshworks to our business across the Americas, said Jorge Vaccaro, CEO ofZenLATAM."The new partner program further expands the support offered by Freshworks and we are confident that it will help accelerate our joint businesses and take them to the next level".”
"Freshworks offers a robust ITSM solution", economic and scalable, allowing us to generate tangible commercial value through IT. With successful implementations and the support of a strong channel program, we are confident in building a profitable and long-term partnership that promotes sustainable growth, said Paulo Asano, CEO ofPopulos.”
Learn more about the Freshworks Partner Program andsign up here.
