A Freshworks Inc, global software service company with AI focused on people, announced a strategic agreement with Unisys (NYSE: UIS), a global leading provider of technology solutions, to resell the modern IT Service Management (ITSM) solutions from Freshworks, including Freshservice and Device42. This partnership highlights a mutual commitment to serve the mid-market — a segment often overloaded and poorly served in the IT landscape
"Our collaboration with Unisys is driven by a shared vision that the market needs a new approach to IT services". Together, we intend to break the status quo with an easy-to-use and implement software that gives IT teams, operations and business the ability to deliver exceptional and seamless experiences, said Laura Padilla, senior vice president of global channels and partners at Freshworks. "The deep experience and global reach of Unisys make the company the perfect partner to help us rapidly expand into medium and large markets".”
As the first large-scale Managed Service Provider (MSP) in the Freshworks ecosystem, Unisys presents a new powerful channel for Freshworks. With customer support in over 120 countries, Unisys serves a diverse range of industries, including the commercial sectors, financial and public
Recently, Unisys secured a victory with a mid-sized industrial company in the US, who chose Freshservice instead of their previous IT provider and successfully went live in less than 12 weeks. The ease of use, the agile implementation and the quick return on value of Freshservice highlight the practical benefits of Freshworks' approach, while enriching and further strengthening Unisys's robust portfolio in enterprise service management
"We are excited to establish this partnership with Freshworks to provide innovative solutions for medium and large companies". This collaboration leverages our global workforce of IT professionals and our extensive experience in ITSM and field services, said Patrycja Sobera, senior vice president and general manager of the Digital Workplace Solutions business unit at Unisys. "Together, we are well positioned to generate significant value for our clients, enhancing your operations and providing exceptional service experiences.”
The expanding partner ecosystem of Freshworks — which includes more than 500 active partners — continues to grow with this strategic collaboration. With the global workforce of IT professionals at Unisys and the company's expertise in ITSM and field services, the partnership positions Freshworks for accelerated growth, while reinforcing its mission to make ITSM accessible to medium-sized companies worldwide
