The new edition of the ISG Provider Lens™ Supply Chain Services 2024 report for Brazil, produced and distributed by TGT ISG, highlights that supply chain service providers have stood out in the circular economy, once companies are concerned with ensuring traceability, like in the food and export markets.
To support these initiatives, companies are adopting technologies like blockchain, IoT and Big Data, ensuring greater transparency and alignment with sustainable practices. Among the main points discussed in the report, the integration of the value chain using technologies such as standard and generative artificial intelligence was one of the highlights. An AI, especially generative, has been applied in various areas, as industry, logistics and control towers, promoting greater automation, efficiency and productivity in processes
According to the TGT ISG report, service providers in supply chain in Brazil, including consulting, technology and BPO, have adopted strategies such as company acquisitions, investment in centers of excellence, development of new offerings and talent training. These initiatives reflect the broad activity of this sector, what is crucial for the agenda in Supply Chain services
The impact areas include logistics projects that assess carbon emissions, sustainable purchases with clear criteria for suppliers, waste management and responsible use of water and natural resources in manufacturing, among others. This focus was reinforced by global events, like COP27, held in Sharm El Sheikh, Egypt, in 2022, and by the Inflation Reduction Act of the USA, that allocated significant resources for the country's energy transition
"In Brazil", we observe the topic on the agenda of the councils and in the discussions at the C-level. However, according to supply chain service providers, the demands of companies are still timid or limited, because doubts about the economic return of this type of investment still persist. A COP30, that will be held in 2025 in Belém, in Pará, can bring changes to this scenario, comment Sidney Nobre, distinguished analyst at TGT ISG and author of the study
Customer centricity, the challenges of omnichannel and convenience options, how to buy in the store and receive at home or buy online and pick up in the store, in addition to stocks closer to consumers and the growth of marketplaces, significantly increased the complexity of the supply chain.
The processes and systems needed to be evolved and, mainly, the operations, the logistics operators, the carriers and the professionals of the GIG economy, that play an increasing role in this scenario, reveals Sidney. The author highlights that the GIG economy, based on freelance and on-demand work, has been essential to meet the flexible needs of the modern supply chain. In this context, the term 'chain' has become, probably, inadequate, it is more appropriate to speak of 'network'. "Operation networks or ecosystems represent the new reality for structuring and managing supply chains", in order to meet customer demands and exceed their expectations. "Only with new technologies and the evolution of companies' maturity through solid suppliers will it be possible to achieve significant productivity gains and deal with such complexity", finalizes
The ISG Provider Lens™ Supply Chain Services 2024 report for Brazil evaluates the capabilities of 40 providers in four quadrants: Supply Chain Advisory and Consulting Services, Supply Chain IT Operations Services, Supply Chain BPO Services and Circular Supply Chain Services
The report names Accenture as a Leader in all four quadrants. He names EY as Leader in three quadrants and IBM and Tech Mahindra as Leaders in two quadrants each. Deloitte, ILOS, McKinsey, Stefanini, TCS and Xcelis Solutions are named as Leaders in one quadrant each
Furthermore, Alvarez & Marsal is named as a Rising Star — a company with a "promising portfolio" and "high future potential" by ISG's definition — in two quadrants. BRQ and PwC are named as Rising Stars in one quadrant each
A customized version of the report is available at Accenture
