The recent celebration of Consumer Day reinforced the importance of prompt service, customized and efficient to win clients and boost business. A Digit Technology, Brazilian company with 47 years of experience specialized in developing solutions for customer service, stands out in this scenario, especially at a time when many companies are assessing their performance and seeking to optimize the purchasing journey, improve sales conversion and ensure quality support
Specialized in solutions for e-commerce and companies that operate with multichannel support, Dígitro offers essential tools to increase efficiency during demand peaks and promotional campaigns. For André Jansen, Operations Director of the company, investing in cutting-edge technology is essential to ensure excellent service, especially in critical periods
"With a robust portfolio and smart solutions", we help companies provide quality service, automated and integrated. Technology is an essential ally for retaining customers and enhancing business closures, highlights Jansen
Check out some of the main technologies recommended by the expert that can elevate service levels and boost businesses
1.Omnichannel management for unified service
The integration of multiple service channels, like WhatsApp, telephone, email and website, on a single platform provides a complete view of the customer, facilitating personalized interactions and increasing conversion chances
2.Chatbots and intelligent agents with Artificial Intelligence (AI)
The automation of customer service with AI enables quick responses, immediate support and personalized suggestions. This technology reduces waiting lines, improves the consumer experience and raises satisfaction and loyalty rates
3.API Integration and Business Intelligence (BI)
Dígitro offers API integration services and BI development, allowing companies to analyze data in real time. With this strategic information, the decision-making becomes more assertive, directly impacting operational efficiency and results
4.SaaS platform for managing WhatsApp Business
Companies that use WhatsApp as a service channel should have a secure and automated solution to manage numbers and templates, ensuring scalable communication, optimizing service and enhancing communication with clients in an intuitive and strategic way
5.META consulting for WhatsApp Business optimization
To ensure that communication via WhatsApp is aligned with META's guidelines, it is essential to have specialized support for account activation and configuration, in addition to consulting for template adjustment and business rule validation
"With these solutions, companies are able to provide faster service, strategic and efficient, ensuring a differentiated experience for consumers. Innovation in service is an essential competitive differentiator, especially during peak demand periods and promotional dates, concludes Jansen
