According to a Deloitte survey, Brazilian entrepreneurs plan to maintain or increase investment and revenue in modernities in order to meet the new demanding customer. In this sense, robots have become allies of faster processes, increasing the team's productivity and optimizing the time of everyone involved. In addition to improving the consumer experience, they are the bet of 2025.
Robots are indispensable for business
Digital transformation has brought new paradigms to all sectors, transforming consumer behavior. Now, they areon-lineand they look for quick services on virtual platforms, be it to buy something, evaluatereviewsor even contact the brand.
According to Carlos H. Mencaci, CEO from Total IP, the company needs to be prepared for these interactions. When relying on robots, it is possible to accelerate results in a completely personalized way. "We teach and the executive builds their"botsvery easily. Any collaborator can adjust the settings and install new features, affirms. Thus, it is possible to generate even more autonomy in the processes and have live monitoring, with metrics in reports anddashboards intuitive.
In this way, the enterprise is able to truly assimilate growth, because there is a constant evaluation of results. All of this comes with the security of having specialized support 24 hours a day, in the seven days of the week. Thus, never feels abandoned and the operation never goes on pause.
3 types of robots to accelerate results
There are several models of robots, and each has its own specificities, including Total IP can develop new exclusive projects according to the client's needs. Therefore, Mencaci has separated some options. Check it out:
Advanced Reception:provides various information in the pre-service, before human interaction.It is capable of solving repetitive operations such as
- Direct the call to the departments
- Check card balance
- Schedule of a medical appointment
- 2nd copy of the boleto
- Card password change and much more
Active:automatic dialing of simultaneous calls to the database, allowing interactions through voice commands. Your goal is to enhance effective contacts and even direct them to the support queue, how
- Confirmation of medical appointments and exams
- Registration update
- Contact with the right person
- Apresentação de um produto e/ou serviço;
- Debt negotiation and much more
Search:it works like a menu at the end of the call, requesting customer feedback. It is an effective strategy to analyze the performance of the operation, its main applications are
- Satisfaction survey for NPS (Net Promoter Score)
- Pesquisa de qualidade referente a um produto e/ou serviço prestado;
- Internal research among companies and their employees
- Indicator reports forfeedbacks and much more
Finally, the dialogues are humanized, with male and female voices, and have several other configuration possibilities. Automating repetitive tasks is the best strategy for the company, regardless of the sector, because this is being sure of achieving positive results, finalizes.
