THEBanking, complete digital bank in financial services and payment methods, is recognized as one of the best banks in the world by Forbes' "World's Best Banks" ranking. In the ranking conducted by the international business magazine, finance and economics in partnership with Statista, the digital bank once again took the vice-leadership among Brazilian banks, at the forefront of institutions like Inter and Itaú Unibanco.
According to Alexandre Magnani, CEO of PagBank, the recognition reiterates the positive impacts generated by the company's commitment to facilitating the financial lives of individuals and businesses, through simple financial products and services, safe and accessible to everyone. "We are a complete and solid bank that meets the real needs of Brazilians". Our stay at the top of the ranking is yet another positive response from our more than 33 million customers regarding the innovations and financial conveniences we offer, affirms Magnani.
The selection for the composition of the ranking was made based on the participation of more than 50,000 respondents, covering 34 countries and 17 different languages. Among the 385 banks recognized by Forbes in the United States, eight are Brazilian institutions. Between the months of October and December 2024, the interviewees evaluated financial institutions with which they had checking or savings accounts, they had been clients for the last three years or knew through experiences shared by family and friends. All the banks mentioned by the interviewees in light of these classifications were analyzed by the study.
These people were able to assess the level of satisfaction with each institution and indicate the likelihood of recommending it to others. They also assigned scores based on five main aspects: trust, contractual conditions (such as fees and charges), quality of service (including wait time and staff efficiency), performance of digital platforms (such as ease of navigation) and financial guidance provided. Furthermore, they pointed out which of these criteria they considered most relevant, and the weights assigned to each category were adjusted according to these preferences. Among all the participating countries, reliability was identified as the most relevant factor in the evaluation of financial institutions, standing out as a priority for most people. It is possible to check the complete listhere
One of the largest digital banks in the country by number of customers, PagBank offers tools for in-person and online sales, complete digital account for individuals and legal entities, in addition to features that contribute to financial management, as Payroll. In PagBank, the credit card has a guaranteed limit and the investments become a limit for the card itself, enhancing client gains. In PagBank, those who have active and inactive balances in the FGTS can request an advance, in addition to being possible to hire the INSS Consigned loan for retirees and pensioners directly through the PagBank app
