The utilities industries, responsible for providing essential public services such as energy, gas, water, basic sanitation, telecommunications, public transportation, shipping and delivery systems and garbage collection, they are at the epicenter of a technological revolution that promises to transform the way these services are provided in Brazil. The integration of Operation Technology (OT) networks with Information Technology (IT) is a central theme in this context, driven by the need for greater control, cost optimization and operational efficiency
The interconnection between TO and TI allows for smarter asset management, optimizing operational processes and promoting automation. Meanwhile, to implement this integration successfully, specialized knowledge and a robust technological infrastructure are necessary. Among the main challenges is cybersecurity, since these companies are frequent targets of hackers due to the value of their data and the impact that the interruption of their services can cause to society. A integração das redes TI/TO aumenta a superfície de ataque e exige medidas de segurança robustas, asfirewalls, intrusion detection systems, data encryption and constant monitoring
Artificial Intelligence (AI) emerges as a great ally in this scenario, with 82% of industry executives recognizing its strategic importance, according to astudy. It enables the automation of monitoring processes, preventive analysis and maintenance. Through advanced algorithms, AI can predict failures, identify anomaly patterns and suggest solutions before bigger problems occur. Technologies such asVisual Inspection, quality control and IoT (Internet of Things) are increasingly present in the sector, allowing proactive and efficient management
The utilities market in Brazil is increasingly focused on the development of verticalized solutions, that replicate successful models already existing in other countries and, at the same time, they explore new technologies and approaches. Innovative solutions in the field of visual inspection, quality control and predictive maintenance, driven by AI and IoT, they promise to optimize processes, reduce costs and increase operational efficiency. The implementation ofsmart grids, for example, has been one of the most promising initiatives, promoting a smarter and more efficient energy distribution
Digital transformation in Utilities is also driving significant changes in asset management and customer experience. With36%two executives emphasizing the importance of asset management to ensure reliable services, Brazilian companies are investing in solutions that combine IT and OT to optimize their operations and improve customer service
The digital transformation of the Utilities sector is not limited to technology. It involves a change of mindset, with companies seeking new ways to interact with their customers, to optimize their internal processes and contribute to a more sustainable future. The adoption of ESG (Environmental, Social and Governance) is becoming increasingly important, with companies seeking to reduce their environmental impact, promote social inclusion and adopt responsible governance practices. Accuracy in data and reports has become essential to measure the progress of these goals, avoiding practices ofgreenwashing(false image of social and environmental responsibility) and promoting transparency in sustainable actions
However, despite the advantages, digital transformation in Utilities still faces significant challenges. Many companies report difficulties in accurately measuring the value of technology investments, besides organizational barriers, how the lack of consensus on priorities among the leadership. The security of cyber-physical systems is another point of concern, demanding advanced measures to prevent attacks and protect the integrity of essential services
The trend for the coming years is that utility companies will significantly increase their investments in AI and connectivity. Researchindicate that until 2027, 40% of energy and utilities companies will implement AI-driven operators in control rooms, reducing human error risks and optimizing operational efficiency. Still, this transition also requires a careful approach to mitigate vulnerabilities and ensure effective collaboration between humans and artificial intelligences
A integração das redes TI/TO, driven by AI and other disruptive technologies, it is a one-way street for the Utilities sector in Brazil. Organizations that know how to seize the strategic opportunities of this transformation will be better prepared to face the challenges of the future, offer high-quality services and contribute to the development of a more efficient country, sustainable and connected within an increasingly more robust ecosystem
