The automation of messages through chatbots presents itself as an indispensable tool in the customer service process, providing quick and efficient interactions. However, to ensure the effectiveness of these solutions it is essential to adopt best practices, transforming the conversation system into a virtual assistant
Virtual assistants: the evolution of chatbots
The evolution of artificial intelligence technologies has allowed for the improvement of chatbot tools in search of more individualized services with personalized responses
The progress of chatbot models with the integration of artificial intelligence solutions has reconfigured these tools as virtual assistants.Currently,the automation of conversations can be easily integrated into sales processes and metrics like CRM using models available on the internet
Task customization
With this change, the virtual assistant allows for a more fluid service, with easy access to the customer's history. By the virtual assistant, it is possible to train bots to escalate more complex data queries to assist human attendants, when necessary, ensuring a complete experience for the user,without frustrations
Future of chatbots
Soon, integrated chatbots with artificial intelligence promise to further revolutionize the user experience by incorporating data management from voice, image and video. These tools will not only answer text questions, but they will also understand verbal commands, creating more natural interactions that bring users closer
Furthermore,the ability to analyze images will allow for visual diagnoses, how to create infographics,the identification of products and even advanced technical support with the automation of messages. With these innovations, chatbots are becoming even more complex assistants, offering personalized and agile solutions, as they continue to evolve with continuous learning from data to optimize service, converting the tool into a virtual assistant
*Adilson Batista is an expert in artificial intelligence –adilsonbatista@nbpress.com.br
